Beyond the Balance Sheet
Zishan Nandjy, Chief Financial Officer, CareApps
9 Sept 2025
Looking Beyond the Numbers
As a CFO, I live in a world of numbers. But in social care, numbers are never just numbers. They are medicines given on time. They are carers who stay instead of leaving. They are residents protected from harm.
That is why I believe digital care technology is not a “nice to have.” It is the smartest investment any care home can make in 2025 for its finances, its people, and its future.
The Hidden Costs That Bleed Care Homes
Here’s the truth: outdated systems are expensive. More expensive than most providers realise.
Paper medication charts that create duplication, errors, and waste.
Hours lost to manual audits, dragging managers away from residents.
Agency bills through the roof, because rotas are unclear and cover comes in late.
Staff turnover at 28 percent a year, draining thousands per replacement in recruitment, induction, and training.
Compliance panic before inspections, costing time, stress, and sometimes reputation.
These are not small inefficiencies. They are cracks in the foundation, cracks that cost homes their stability, their quality, and, in the end, their survival.

How CareApps Flips the Equation
We created CareApps because we knew technology had to do more than look good in a demo. It had to pay for itself in real savings and real outcomes.
Medication made safer: With Empathika, stock is forecast accurately, duplication is prevented, and waste is reduced. Unsafe administration is blocked, protecting residents and avoiding costly errors.
Smarter rotas, fewer agency shifts: Digital staff scheduling reduces reliance on expensive last-minute cover, creating calmer, steadier teams.
Training that works: Digital learning modules give staff the confidence to stay longer and grow in their roles, breaking the costly cycle of recruitment and turnover.
Compliance without panic: Dashboards give managers clarity at a glance. Instead of weeks preparing for inspections, evidence is already there, ready to be shared.
The return on investment is clear: lower costs, less waste, fewer agency bills, stronger teams. But the real ROI is something money cannot measure, calmer corridors, safer residents, families who feel reassured.
Investment in Technology is Investment in People
Every pound invested in the right digital technology buys something far greater than software.
It buys time for carers to sit with residents.
It buys confidence for managers who can finally sleep at night.
It buys stability for families who want to see the same familiar faces, not a revolving door of staff.
As a CFO, I can show the financial case. As someone who has seen care up close, I can also tell you this: the financial case and the human case are inseparable. Strong finances make strong care possible. And strong care protects finances in return.

A Final Reflection
2025 is not the year for care homes to “make do.” It is the year to choose differently. To stop surviving and start thriving. To invest not only in systems, but in futures.
Empathika is that choice. It is where technology, heart, and humanity walk together, not just to save money, but to restore meaning.
And when history looks back on this moment in care, the homes that chose Empathika will be the ones that led the way.
📧 Schedule a demo today and see why investing in CareApps is not just the right choice, it is the only choice for care homes ready to thrive. Contact us at info@careapps.co.uk