Document status: PUBLIC
Release: 2025.1
Last updated: 20/10/2025

This document describes the functional scope and key capabilities of the Empathika Cloud Platform. Feature availability may vary depending on purchased modules, configuration, and regulatory requirements.

1. About This Document

This document provides an overview of features available within the Empathika Cloud Platform. It is intended for customers, procurement teams, and regulatory stakeholders.

This document does not describe pricing, commercial terms, or contractual commitments.

2. Platform Overview

Empathika is a cloud-based software-as-a-service (SaaS) platform designed specifically for residential care environments. It supports medication management, care documentation, compliance, and secure collaboration with healthcare partners.

3. Feature Scope

3.1 Medication Management (eMAR)
Electronic MAR charts, PRN workflows, medication scheduling, stock management, pharmacy communication, and complete audit trails to support safe medication administration.

3.2 Care Management
Care plans, daily care records, risk assessments, resident profiles, and structured documentation to support person-centred care.

3.3 Incident & Accident Reporting
Guided reporting workflows, follow-up tracking, and audit-ready documentation to improve accuracy and compliance.

3.4 Compliance & Audit Support
System-wide audit logs, reporting tools, and evidence generation to support CQC inspections and regulatory reviews.

3.5 HR & Workforce Management (where enabled)
Staff records, training tracking, competency management, and absence documentation.

3.6 AI-Assisted Capabilities (where enabled)
Guided data capture, documentation assistance, and intelligent information discovery. AI features support users and do not replace professional judgement.

4. Service Availability

Empathika is delivered as a cloud-hosted service accessed via modern web browsers. The platform is designed for high availability. Service levels and response commitments are defined in the SLA.

5. Security, Privacy and Data Protection

Customers remain the data controllers. Empathika acts as a data processor and processes personal data only on customer instructions.

Security measures include role-based access control, encryption, audit logging, and strict confidentiality obligations. Personal data is hosted within the UK unless otherwise agreed.

6. Browser and Device Support

Supported browsers include Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari (latest versions). Internet Explorer is not supported.

7. Important Notices

This document may be updated as the platform evolves. Feature availability may vary by module and configuration. Nothing in this document constitutes a warranty or contractual commitment.

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